SIXTH FLOOR, 900 HOWE STREET, BOX 250 VANCOUVER, B.C. V6Z 2N3 CANADA web site: http://www.bcuc.com IN THE MATTER OF the Utilities Commission Act, R.S.B.C. 1996, Chapter 473 and An Application by British Columbia Hydro and Power Authority for Approval to Discontinue Quarterly Complaint Reporting BEFORE: P. Ostergaard, Chair ) L.R. Barr, Deputy Chair B.L. Clemenhagen, Commissioner ) O R D E R WHEREAS: A. The Commission, in its May 9, 1986 Decision into British Columbia Hydro and Power Authority’s (“B.C. Hydro”) Revenue Requirements, required the Utility to provide the Commission with a statistical report on the number and category of customer complaints by district commencing on June 30, 1986 and continuing thereafter on a quarterly basis; and B. On August 13, 1999, B.C. Hydro requested that the Commission reconsider its requirement to file quarterly reports on customer complaints, citing that the quality of service that has been provided to customers meets a consistent, acceptable standard of service; and C. The Commission has reviewed the request and finds that the quarterly report on customer complaints is no longer required. NOW THEREFORE the Commission approves for B.C. Hydro the discontinuation of the Quarterly Report on Customer Complaints. DATED at the City of Vancouver, in the Province of British Columbia, this 6 Order/BCH-TerminateQrtlyRptCompltsB R I T I S H C O LU M B I A U T IL I T I E S C O M M I S S I O N O R D ER N U M B ER G-103-99 TELEPHONE: (604) 660-4700 BC TOLL FREE: 1-800-663-1385 FACSIMILE: (604) 660-1102 ) September 30, 1999 th day of October 1999. BY ORDER Original signed by: Peter Ostergaard Chair
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