LETTER NO. L-9-01 ROBERT J. PELLATT SIXTH FLOOR, 900 HOWE STREET, BOX 250 COMMISSION SECRETARY VANCOUVER, B.C. CANADA V6Z 2N3 Commission.Secretary@bcuc.com TELEPHONE: (604) 660-4700 web site: http://www.bcuc.com BC TOLL FREE: 1-800-663-1385 FACSIMILE: (604) 660-1102 Log No. 5011, 5070 VIA FACSIMILE February 26, 2001 Mr. Robert H. Hobbs Director, Regulatory and Government Affairs West Kootenay Power Ltd. P.O. Box 130 Trail, B.C. V1R 4N7 Dear Mr. Hobbs: Re: West Kootenay Power Ltd. Customer Complaint – Ms. S. Traas The Commission has reviewed the complaint of Ms. Traas and determines that WKP has incorrectly applied Tariff Sections 3.3 and 7.2. Ms. Traas’ application for a 200 amp service should not be interpreted as an increase in customer load, which would trigger additional costs of system reinforcement under Tariffs Sections 3.3 and 7.2. Instead, Tariff Section 4.3 allows all residential customers to receive up to 200 amp service with no special contracts required (except where extensions to the system are necessary). Furthermore, the Commission finds that WKP’s policy as outlined in Sections 2(e)(ii) and 2(f)13 and 14 are discriminatory in that they require different treatment for new and old customers without approval by the Commission. The Commission, therefore, directs WKP to correct Ms. Traas’ billing to only recover appropriate costs of connection. The Commission also directs WKP to review its files to determine if other customers have been incorrectly billed since this policy change and, if so, provide the appropriate credits to those customers. Please report the results of this review to the Commission by March 30, 2001. Yours truly, Original signed by: Robert J. Pellatt RWR/mmc cc: Ms. Sandy Traas Box 1527 Oliver, B.C. V0H 1R0 WKP/Complaints-Cor/WKP PolicyInstrtn-Traas, S.,L-9
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