LETTER NO. L‐85‐09 ERICA M. HAMILTON SIXTH FLOOR, 900 HOWE STREET, BOX 250 COMMISSION SECRETARY VANCOUVER, B.C. CANADA V6Z 2N3 COMMISSION.SECRETARY@BCUC.COM TELEPHONE: (604) 660‐4700 WEB SITE: HTTP://WWW.BCUC.COM BC TOLL FREE: 1‐800‐663‐1385 FACSIMILE: (604) 660‐1102 Log No. 30536 VIA E‐MAIL ggirardi@summittenergy.ca tsinson@summittenergy.ca September 29, 2009 Ms. Gaetana Girardi Director, Compliance and Regulatory Affairs Summitt Energy BC L.P. 100 Milverton Drive, Suite 608 Mississauga, ON L5R 4H1 Dear Ms. Girardi: Re: Summitt Energy BC LP (“Summitt Energy”) Application for a Licence to Market Natural Gas – Complaints As noted in Commission Letter L‐69‐09, the Commission is in receipt of Summitt Energy’s Application for a Licence to Market Natural Gas (“Application”) dated August 27, 2009. In its Application, Summitt Energy reported a total of 196 complaints that were received in writing in the last twelve months, from August 2008 to July 2009. The Commission requests that Summitt Energy provide the following information: 1. Please provide a report detailing the (a) names of the complainants; (b) nature of the complaints; (c) the name of the salesperson(s) and/or representative the complaints were in relation to; (d) indicate if the complaint was received from the customer or from the BCUC; and (e) indicate any action taken by Summitt Energy to address each complaint individually, and collectively. 2. The report should be presented in an Excel format following the template of the Quarterly Salesperson Activity Report but with modified fields to include the information requested. Please provide this information to the Commission on or before October 12, 2009. Yours truly, Original Signed by: J. Torres For: Erica M. Hamilton: Orders/L‐85‐09_Summitt _Information Request re. Complaints
You are being directed to the most recent version of the statute which may not be the version considered at the time of the judgment.