IN THE MATTER OF
the Utilities Commission Act, R.S.B.C. 1996, Chapter 473
and
An Application by Access Gas Services Inc.
to Approve a Modified Third Party Verification Call Script
BEFORE: L.F. Kelsey, Commissioner
C.A. Brown, Commissioner
N.E. MacMurchy, Commissioner November 24, 2011
D. Morton, Commissioner
O R D E R
WHEREAS:
A. On June 17, 2010, the British Columbia Utilities Commission (Commission) through Order A-11-10 approved a modified Code of Conduct for Gas Marketers establishing a standardized Third Party Verification call script;
B. On May 31, 2011, as a result of the Customer Choice 2010 Program Summary and Recommendations Decision issued with Order A-9-11, the Code of Conduct was revised to include, amongst other changes, amendments to the TPV calls scripting. The Order also specified that prior amended scripts will not be allowed to be used and any new additions/amendments must be submitted for Commission approval;
C. On November 21, 2011, Access Gas Services Inc. applied to the Commission for approval of a modified Third Party Verification call script for residential consumers.
NOW THEREFORE pursuant to section 71.1(6) of the Utilities Commission Act, the Commission approves Access Gas Services Inc.’s script as submitted.
DATED at the City of Vancouver, in the Province of British Columbia, this 24th day of November 2011.
BY ORDER
Original signed by:
D. Morton
Commissioner