Orders

Decision Information

British Columbia Hydro and Power Authority ~ Request for Reporting on Consecutive Estimate Reduction Plan ~ Final Order

Collection Orders
Date 2012-10-15
Document No. L-58-12
Order Type L-Letters
Company Name BC Hydro

Decision Content

 

Via Email                                                                                                                              October 15, 2012

bchydroregulatorygroup@bchydro.com

 

 

Ms. Janet Fraser

Chief Regulatory Officer

British Columbia Hydro and Power Authority

16th Floor, 333 Dunsmuir Street

Vancouver, BC  V6B 5R3

 

Dear Ms. Fraser:

Re:  British Columbia Hydro and Power Authority

Request for Reporting on Consecutive Estimate Reduction Plan

 

This letter is in response to BC Hydro’s September 6, 2012 filing on consecutive estimate complaints.  While the Commission remains concerned with the process breakdowns evident in some of the consecutive estimate complaints received, it understands that BC Hydro is taking steps to build and ensure compliance with appropriate metering reading processes through the Consecutive Estimate Reduction Program.  The Commission also recognizes that the implementation of the Smart Metering and Infrastructure Program will help mitigate some of factors that contribute to estimated meter readings.

 

In order to continue to monitor the impact of BC Hydro’s efforts, the Commission requests that BC Hydro file quarterly progress reports on the success of its Consecutive Estimate Reduction Program on reducing the volume of consecutive estimates for a 12-month period beginning in January 2013.

 

Yours truly,

 

 

 

Erica Hamilton

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