Orders

Decision Information

British Columbia Hydro and Power Authority ~ Customer Complaint – Planned Disconnection Notice ~ Final Order

Collection Orders
Date 2013-12-12
Document No. L-72-13
Order Type L-Letters
Company Name BC Hydro

Decision Content

 

Via Email

bchydroregulatorygroup@bchydro.com                                               December 12, 2013

 

 

 

Ms. Janet Fraser

Chief Regulatory Officer

British Columbia Hydro and Power Authority

16th Floor, 333 Dunsmuir Street

Vancouver, BC   V6B 5R3

 

Dear Ms. Fraser:

 

Re:  British Columbia Hydro and Power Authority

Customer Complaint – Planned Disconnection Notice

 

This letter is in response to BC Hydro’s November 1, 2013 filing on BC Hydro’s Planned Outage Notification (PON) process.  The Commission is satisfied with BC Hydro’s plan to improve the PON process.  Furthermore, the Commission accepts BC Hydro’s rationale for not creating a registry of customers that require electricity for health issues, working from home, or other essential functions.

 

In order to monitor the impacts of the proposed solutions, the Commission requests that BC Hydro file a follow-up report on May 15, 2014.  This report should address the effectiveness and implementation status of the proposed solutions.

 

                                                                                                                                Yours truly,

 

 

 

                                                                                                                                Erica Hamilton

PW/yl

 

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