Decision Information

Decision Content

March 20, 2020                                                                                                                                                                                                 


Sent via email                                                                                                                                                                        Letter L-13-20


To: All Utilities regulated by the British Columbia Utilities Commission



Re:         COVID-19 – Direction from the British Columbia Utilities Commission


The global pandemic COVID-19 (Pandemic) is moving quickly and its impact on British Columbians is growing. In response to the current Pandemic and the State of Emergency declared in British Columbia, the British Columbia Utilities Commission (BCUC) has moved to a virtual office and all of our operations are currently being conducted remotely. The BCUC is doing what it can to be part of the solution. 


The BCUC understands that this Pandemic greatly impacts utility customers across British Columbia. As such, given these very difficult circumstances, all BCUC regulated public utilities are directed to suspend any customer disconnections for matters other than safety, for a minimum of 90 days from the date of this letter. The 90-day period could be further extended at the discretion of the BCUC.


We know this is a difficult time for customers and utilities alike and we are prepared to take immediate action to review utility requests to facilitate flexibility, particularly with respect to billing and collection processes as customers may be experiencing financial challenges due to the Pandemic.


In addition, within the next two weeks, the BCUC will contact each regulated utility to better understand:

         how this Pandemic will impact billing and collection processes;

         the intentions of utilities to seek tariff relief; and

         the impact this Pandemic will have on utility financial viability in the foreseeable future. 

As the Pandemic continues to evolve, the BCUC will monitor the situation closely and provide updates when possible. We encourage all utilities regulated by the BCUC to continue to do the same.




Original signed by:


Patrick Wruck

Commission Secretary





 You are being directed to the most recent version of the statute which may not be the version considered at the time of the judgment.