Letter L-14-23
As the matter has not been resolved directly between the Customer and the Gas Marketer, the BCUC has reviewed and adjudicated the matter.
BCUC Determination There is insufficient evidence to support the Customer’s statement that the contract is invalid due to an alleged forgery. Further, during the TPV call the Customer confirmed his understanding of the key points of the Agreement, including the term and rate, that he had received a copy of the Agreement, he may not save money by entering into the Agreement, and the cancellation provisions. The Agreement and TPV call are compliant with the requirements under the Code of Conduct for Gas Marketers.
For these reasons, the BCUC finds the Agreement valid and binding. Easy Energy will remain the natural gas provider. The Customer has the option to cancel the Agreement prior to the end of term in accordance with the Agreement terms and conditions. The Customer may also wish to contact Easy Energy to inquire whether potential offers proposed by the Gas Marketer are available.
Sincerely, Original signed by: Patrick Wruck Commission Secretary
DD/kk Enclosure
cc:
Tom Dixon President and CEO Easy Energy Inc. tom@easyenergy.ca
An application for reconsideration of this determination can be made following the guidelines enclosed.
File 013964 | Customer Choice Program – GEM Dispute
– Easy Energy Inc.
2 of 2